Return policy

We do not accept returns. However, if you receive a damaged or defective item, please refer to the "Damages" section below.

Exchanges
Exchanges may be allowed in exceptional cases if the request is accepted and approved. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. A receipt or proof of purchase is also required.

To request an exchange, contact us at frescoes.boxes@gmail.com. If approved, we will provide further instructions. Please note that you will be responsible for the shipping costs for both returning the item and the new delivery. Items sent without prior approval will not be accepted.

Damages
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at frescoes.boxes@gmail.com so we can assess the issue and assist you accordingly.

Non-returnable items
Customised or personalised products cannot be returned or exchanged. We also do not accept returns on sale items or gift cards. If you have any questions about a specific item, please reach out before placing your order.

Refunds
We do not offer refunds. If an item is damaged or defective, we will replace it. If a replacement is not possible, the amount will be credited to your account as a deposit, which can be used for future purchases with Frescoes Packaging.

For any concerns or inquiries, feel free to contact us at frescoes.boxes@gmail.com.